Practice Receptionist (part time, 20 to 25 hours per week)
Practice: Cotswold Medical Practice
Locations: Bourton on the Water and Northleach
Position: Medical receptionist
Working Hours: 20 to 25 hours per week (part time)
Cotswold Medical Practice is seeking to appoint a reliable, professional, and well-organised medical receptionist to join our team. This is a key front-facing role, acting as the first point of contact for our patients and serving as a central link between patients, clinical staff, and administrative colleagues.
The successful candidate will deliver high-quality reception and administrative support across both our sites, ensuring the efficient and effective functioning of the practice on a daily basis.
Job summary
The post holder will provide a courteous and efficient reception service to all patients and visitors, both in person and via telephone. With appropriate training, they will also carry out a range of administrative tasks to support the smooth operation of the practice.
This job description outlines the core responsibilities of the role. Duties may be reviewed and amended from time to time in consultation with the post holder to reflect the needs of the practice.
Key responsibilities
Patient facing duties
- Greet and assist patients upon arrival at the surgery.
- Answer general patient enquiries and provide clear information regarding practice procedures and services.
- Schedule new and follow-up appointments, including urgent cases, in a professional and timely manner.
- Handle telephone calls promptly and courteously, using discretion and sensitivity when dealing with patient concerns.
- Register new patients on the clinical system and ensure the accurate completion of all required documentation.
Operational support
- Open and prepare the premises at the start of the working day, including disarming the alarm system and preparing reception areas.
- Secure the building at the close of business, ensuring all areas are locked, lights switched off, and alarms activated.
Administrative duties
How to Apply
If you are interested in this opportunity and would like to join a supportive and professional team, we would be pleased to hear from you.
Please send your CV and a brief cover letter to Klaudyna Witek, practice manager, email klaudyna.witek@nhs.net.