Suggestions & Complaints

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, please click on the 'Suggestions Form' link, complete the form to send them to us.

Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Want to make a complaint?

We try to give you the best service possible at all times, but there may be occasions when you feel dissatisfied with the service the practice provides. If this is the case, this practice operates a procedure for the investigation of complaints, and the consideration of suggestions. We hope that you will give us an opportunity of looking into and, if necessary, correcting any problems that may have arisen or mistakes that have been made. Please contact the Practice Manager, Mrs Julia Tambini in writing or by email at juliatambini@nhs.net .

Alternatively you ,ay complete the online form opposite form and the practice manager will deal with your concerns appropriately. 

You can also call Healthwatch Gloucestershire. This is a confidential service created to help patients, their families and carers find answers to questions or concerns regarding the care or treatment they receive in community hospital services or community NHS services, and offer information, advice or support if needed.

Tel: 0800 652 5193

If you have any complaints regarding the Out of Hours Service please contact:

Gloucestershire Care Services NHS Trust,

Edward Jenner Court

1010 Pioneer Avenue

Gloucester Business Park

Brockworth

Gloucester

GL3 4AW


contactus@glos.nhs.uk

0300 421 8100