Ordering repeat prescriptions
We can only dispense drugs to patients who live outside a 1 mile radius of the local pharmacy or in an emergency. Patients within the mile must get their prescriptions from a local pharmacy.
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: Patient Access
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- place your request in the box in the entrance
- post your request to the surgery
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription 3 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
Dispensary
The dispensary is open all day for prescription collection.
If you are required to pay for your prescription, payments can be made by cash, cheque or credit/debit card. No medication can be taken without payment having been received. If you are unsure whether you need to pay for your prescription, please ask one of the dispensary team who will be able to advise you.
Any proof of exemption should be shown at all times.
Questions about your prescription
If you have a query about your prescription, please phone the dispensary from 9am until closing.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
Find out more about prescription charges (nhs.uk).
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
Prescription prepayment certificate
You can buy prescription prepayment certificates (PPCs) from the NHS which may make your prescriptions cheaper.
You can only get a PPC if you live in England.
A 3 or 12 month PPC covers all your prescriptions for that period, no matter how many you need. If you’re going to buy 4 or more prescriptions in 3 months, or 12 or more prescriptions in 12 months, it may be cheaper to buy a PPC.
You can pay in 10 monthly instalments if you buy a 12 month PPC.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.