If you have a query about your prescription, please telephone the dispensaries from 09:00 until closing.

The dispensary is open all day for prescription collection.

If you are required to pay for your prescription, payments can be made by cash, cheque or credit/debit card. No medication can be taken without payment having been received. If you are unsure whether you need to pay for your prescription, please ask one of the dispensary team who will be able to advise you.

Any proof of exemption should be shown at all times.

Repeat Prescriptions

We can only dispense drugs to patients who live outside a 1-mile radius of the local pharmacy or in an emergency. Patients within the mile must get their prescriptions from a local pharmacy.

You can order a repeat prescription by either;

Please allow 2 working days from ordering before collection.

Prescription prepayment certificate

You can buy prescription prepayment certificates (PPCs) from the NHS which may make your prescriptions cheaper.

You can only get a PPC if you live in England.

A 3 or 12 month PPC covers all your prescriptions for that period, no matter how many you need.

A prescription costs £9.35 per item, but a PPC costs:

  • £30.25 for 3 months
  • £108.10 for 12 months

This means if you’re going to buy 4 or more prescriptions in 3 months, or 12 or more prescriptions in 12 months, it may be cheaper to buy a PPC.

You can pay in 10 monthly instalments if you buy a 12 month PPC.

How to buy

You can buy PPCs online or call the order line and pay by debit or credit card.

PPC order line

Telephone: 0300 330 1341
To find out about call charges, please visit

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions

More information is available at NHS Choices.

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

Telephone advice and order line 0845 850 0030

General Public – Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.