Configure Appointment Details

Appointments System

Appointments may be made in person by attending the surgery, by telephone or using the internet (GP appointments only). Please make a separate appointment for each person.

The length of a GP appointment is 15 minutes, a nurse appointment 15 minutes and a HCA appointment 10 minutes. If you have several issues to discuss, please book a double appointment..

Urgent cases will be seen as soon as possible. Please be considerate if someone else needs to be given priority.

If you would like to use our internet booking service, please ask at reception for a registration form.

Please do not turn up at the surgery without an appointment.

Urgent Appointments

If you feel you have a condition that needs urgent attention and need to see a doctor the same day, we operate a triage system. Please ring the surgery and the receptionist will ask for a brief description of your symptoms which will enable the Doctor or Paramedic to prioritise calls. A GP or Paramedic will then call you back. They will talk to you about the problem you are having and decide with you the most appropriate course of action. This may mean coming to the surgery to see a GP or nurse, using some medication you already have at home or collecting a prescription from us or the chemist. In some cases they may ask you to provide a sample or attend the surgery for a blood test.  Urgent appointments cannot be booked online.

We respectfully ask that you consider carefully whether your problem is urgent.

Telephone Advice

Doctors are available for telephone advice after their surgeries. If you would like a Doctor to ring you after their surgery, please telephone the surgery and leave your contact details with the receptionist.

At other times they may be busy and interruptions during surgery are upsetting for both doctors and patients. For this reason, staff have been asked not to disturb consultations with non-urgent telephone calls.

Home Visits

Please help us by coming to the surgery whenever possible, as facilities here are far better for examination and treatment. 

If you feel too ill or frail to attend the surgery and a home visit is needed, we ask you, whenever possible, to telephone the surgery before 10.00am so that the doctors can plan their visits efficiently.

We would respectively ask patients to remember that a GP cannot visit for social reasons, e.g. lack of transport.

As the practice area is so large, it is not possible for patients to choose which doctor will visit them.


The doctors believe that any patient has the right to ask for a chaperone at any time, for an examination or a consultation. If you feel you would like a chaperone, you are welcome to bring a relative or a friend, or ask from within the practice. This will not affect your care in any way.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.

Currently, we lose the equivalent of one Doctor’s surgery and one nurse clinic each week through non attendance. This is particularly frustrating when we know demand is high and other patients could have taken the appointment.

Any patient who continually misses appointments without good cause may be removed from the list and will need to register with another surgery.

We have a text reminder service for appointments and you can also cancel appoints in this way. If you would like to receive text reminders, simply let reception know your mobile telephone number or sign up online below.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Extended Practice Opening Hours

The Practice also offers pre-booked late evening GP and nurse appointments as follows:

  • Moore Health Centre - alternate Mondays from 18:30 to 21:00. 
  • Westwoods Surgery - alternate Wednesdays from 18:30 to 20:30. 

Emergency Hospital Treatment

Do you or a family member need emergency hospital treatment?

If so, you should go to your nearest A&E department or call 999 for an emergency ambulance. An emergency is a critical or life threatening situation, which may include loss of consciousness, severe chest pain or loss of blood.  Remember to keep calm, do everything you can to help the person, but do not put yourself in danger and do not give the person anything to eat, drink or smoke. Please remember that hospital A&E departments are designed to treat accidents and emergencies only.

Cirencester and Moreton in Marsh hospitals have a minor injury unit for less serious injuries. Moreton in Marsh also has an X-ray.

The Ambulance Service

People are familiar with the 999-phone number to call an ambulance, but when is it wrong to ring? The service is for emergencies, when immediate response is vital. As soon as your call is received, an emergency ambulance is sent to your location. Situations requiring this service include:

  • Serious accidents
  • Breathing Problems
  • Chest Pains
  • Unexplained Collapse or if Unconscious
  • Heavy loss of Blood
  • Overdose
  • Possible Stroke

Get the Right Treatment

Do you need to visit your GP surgery?

The surgery provides a range of services, including general medical advice and treatment; prescriptions; referral to a specialist or hospital (where appropriate); jabs and tests (such as immunisations, blood tests or cervical smears).  If you have tried or are still taking any self care treatment, please remember to tell your doctor. For most medical problems, you can phone your surgery or book online to make an appointment with your GP. If your surgery is closed and you need urgent treatment, i.e. cannot wait until the surgery is open, call NHS 111 for advice, or phone your GP surgery and follow the recorded instructions.

Have you tried your pharmacist or chemist?

Pharmacists are qualified to give advice on common complaints such as coughs, colds, flu, sore throats, aches and pains.  They can also answer any questions about medicines and other issues, such as healthy eating and giving up smoking. Your pharmacist can advise you when your symptoms are more serious and may suggest you visit your GP.

Minor Injuries

The Practice is not a Minor Injuries Unit and as an example, we are not able to treat the following types of injury:

Cuts and lacerations, Accidental falls, Foreign bodies, Stings, Head Injuries, Eye Injuries, Burns and Scalds, Dislocations, Fractures and Sprains, Nosebleeds.

These types of injuries should be treated at one of the following sites:

  • North Cotswold Hospital: Open daily 8am – 8pm
  • Cirencester Casualty: Open 24 hrs
  • Cheltenham General Casualty: Open 24 hrs

Can you treat yourself at home?

A well stocked medicine cabinet will help you treat many everyday illnesses at home. For example, a small supply of paracetamol or ibuprofen (available as syrup for children) and other remedies will help you treat common ailments such as coughs, colds and sore throats.

NHS 111

NHS Direct is a confidential 24-hour advice and health information service staffed by nurses and professional advisers.  You can call NHS 111 on 111, any time, for immediate advice on what to do if you or a family member feels ill.  NHS 111 also provides information on particular health conditions; self help or support organisations and local health services.  For patients’ safety, all calls are recorded and charged at local rates.

With the NHS today, there are lots of choices. By making the right choice at the right time, you get the best possible treatment. The next time you, or a family member are feeling unwell, and you are not sure what to, use this handy checklist.