When We Are Closed
Do you know what to do for medical help or advice when the surgery is closed?
We are part of an Out of Hours service run by local GPs including Dr Johnson, Dr Griffith and our regular locum Dr Jenkins. This service is available between 6.30pm and 8am weekdays, on bank holidays and all over the weekend. All you have to do is either ring 111 or ring the surgery telephone number and you will be automatically transferred to the NHS 111 service.
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out of hours doctor, an urgent care centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
If NHS 111 advisers think you need an ambulance they will arrange for one to be sent to you. All calls to 111 are recorded.
It is possible that your symptoms or condition could deteriorate if you decide not to contact Out of Hours, so if you do feel unwell during the times the surgery is closed and want to speak to a Doctor, please contact NHS 111 via the normal surgery telephone number. As an alternative, you can access a primary care centre by ringing 0300 4210220 or speak to a pharmacist
The practice is closed on 19th September from 12.30-17.00 for staff training. Should you require a Doctor in an emergency, please ring the usual telephone numbers and a member of the call handling team will ask the on call Doctor to contact you.
Minor Injuries Unit
Minor injury units are located at the North Cotswold hospital at Moreton in Marsh (Open from 8am to 8pm) and Cirencester (Open 24 hours).Attendance at Accident & Emergency in Cheltenham or Gloucester should be solely for serious accidents and life threatening medical emergencies. All other issues can be dealt with by the Out of hours service or Minor Injuries unit and you don't have to wait until the surgery is next open or have to wait in long queues in Accident & Emergency.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.